Escalation Rules Panel

Configure logic for handling emergencies and urgent situations.

Fire/Gas Emergency
Keyword-based rule

Keywords:

firegassmoke

Path:

  1. SMS On-call Manager
  2. Call Emergency Services
No Heat/Water
Keyword-based rule

Keywords:

no heatno waterfloodburst pipe

Path:

  1. SMS On-call Maintenance
  2. Assign to Emergency Vendor
After Hours Lockout
Time-based rule

Keywords:

lockoutlocked out

Path:

  1. Provide Locksmith Number
  2. Log incident for morning staff