Smart Routing Engine
Define rules to automatically route incoming messages.
Maintenance to Vendor
Priority: Medium
Trigger: intent = "maintenance_request"
Destination: External - Fixit Plumbing
Active
Urgent to Manager
Priority: High
Trigger: urgency = "high"
Destination: Internal - On-call Manager
Active
Leasing to Staff
Priority: Low
Trigger: keyword = "lease, application"
Destination: Internal - Leasing Team
Active
Owner Questions to Jane
Priority: Medium
Trigger: sender = "Owner"
Destination: User - Jane Smith
Inactive